23
May
2009
More Control Over Your Account
We’ve been listening to our customers’ feedback on our website and account management system online. Behind the scenes, we’ve had a team working hard to implement many changes these last couple months. Finally, we are happy to announce that we’ve completely revamped the Coffee Lover’s Club account page.
Our customers have asked to be able to see their order history. We’ve now added a link called “Manage Account and View Order History” which allows our customers to view a full list of their past orders (both club orders and individual orders)! Another question we’ve run into very frequently is: “How do I change my password on my account?” Until now, only we could do that for you. Finally, we’ve added this functionality into our system!
Lastly, we’ve found that when our customers tell others about our company, our mission, and our coffee, their friends want to become a part of it all. In the past, they’ve had to call and tell us the name of the friend that referred them (since we give a free shipment for each referral!) That was a long process that was confusing to our customers. Now, on the account page, there is a link that allows you to refer up to 3 friends or family members at a time. This can be used as often as you want (you don’t have to stop at three) to refer friends to us. It’s also a smart system and will let us know that you referred that friend to us if they join our club, making the whole process easy and quick!
So, log in to your account when you have time and explore the new features and options available to you! Feel free to send any feedback or comments to customerservice@camanoislandcoffee.com and we’ll read each and every one to make sure we’re taking the best care of our customers as possible!
Thank you for creating continuing change with us!
CICR
26
Apr
2009
Giving More in Turbulant Times
Recently we announced a price change for our Coffee Lover’s Club.
I didn’t say price increase, a notion people are becoming more and more familiar with lately. We did not raise coffee prices but, instead, reconfigured the way each of our customers would receive their coffee. This decision was reached after more than six months of internal debate. The only “sacred” issues to us were our customers, our villages, and the quality of our coffee.
After five years of NOT changing our coffee lover’s club program in spite of postal increases, higher operating costs and increased green coffee prices, we were forced to act or risk losing years of progress in improving the lives of our farmers in third world countries. As it turned out, the solution was much simpler than we thought. By adding a half pound of coffee to each shipment, our per ounce price could remain the same and we would be able to absorb the increased costs involved in our program over these past five years.
One of the suggestions that has been made over the years has been to allow churches, businesses and “heavy” coffee drinkers (like me!) to also participate in the “Coffee Lover’s Club”. Because of the demand we’ve also decided to introduce the “Coffee Lover’s Club – Wholesale” program. We now are able to offer larger volume buyers of our coffee a better price by buying in 5 pound increments.
As it turns out, the dilemma of raising prices never had to happen and as usual, the solution was not only more positive for our Coffee Lover’s Club members but it provided more orders for our farmers. This time, we were able to create a “win-win” for everyone involved and add a feature for the large volume buyers of coffee to boot!
Thanks to everyone who supports our mission and special thanks to those that share their coffee with a friend and tell the Camano Island Coffee story. Remember when someone joins the Coffee Lover’s Club and mentions your name, you get your next shipment free of charge! This has been the most effective way for us to grow over these last 8 years and has been a popular “Thank You” gift for our members.
We appreciate your support. We realize that without you, we could not continue to provide the services that we do for our coffee growing families.
Jeff – CICR
22
Apr
2009
New is a great thing!
It’s been a little while since we’ve posted a blog post. This is just a note to let you know that we’re still here and have many exciting things coming. We’ve diverted a lot of our focus (temporarily!) from the blog to the many new and exciting changes coming to you soon!
Here’s a sneak peak:
1.) Coffee Conversation Cards go online! - Our popular club inserts will no longer be using unnecessary paper and taking up unnecessary room in your box. All of our customers will be able to see it on our blog and Facebook as well as opt in to receive it via email.
2.) New Email Newsletter - Our Customers can now opt to receive a monthly newsletter updating them on happenings at CICR as well as Agros Village updates and news pertaining to the effectiveness of your support for these third-world farmers.
3.) A 5lb. Coffee Lover’s Club “Wholesale” option – Receive your favorite coffee in bulk and receive great pricing. In a time where many are having to raise their prices, we’re trying to find ways to keep our prices where they are and yet find ways to continually give back to the farmers. – Starts May 1st
and more!
Be sure that your account information with us is up to date to receive the latest newsletters and notices. You’re welcome to email the information to us at customerservice@camanoislandcoffee.com, call us toll-free at 866-387-JAVA (5282), or send us mail at:
Camano Island Coffee Roasters
ATTN: Customer Service
848 N. Sunrise Blvd. Building B
Camano Island, WA 98282
Also, Twitter users can always send us “tweets” in either a public reply or a direct message with account updates, questions, comments, or anything else you find useful. (we do caution you, however, on sending out personal information that you wouldn’t want others to see regardless of direct or public messaging)
Our blog posts will continue next week on a new schedule and with new information.
Thanks to the greatest coffee drinkers in the world!
CICR
7
Mar
2009
Coffee Page is finished!
We’ve now added our full coffee lineup to the “Coffee” link at the top. Now you can get the most up to date information on our entire coffee offering list. We’ll be rewriting the descriptions for all of our coffees as well as offer a lot more information! Does a coffee sound good to you? Click the [+]More link and you can add it to your club order or just purchase it one time… quickly!
Also we’ve launched links to our companies on the sidebar and added a google map to our “about us” section. There is still work to be done… but there is a great chance we’ll be announcing the site as live in just a few days!
Keep watching… MUCH more to come!
Get into your coffee…
CICR
